Terms of service

Welcome to Vita Aura! By using this website, you agree to the terms below. These terms establish clear expectations to provide you with the highest quality service while shopping with Vita Aura.

Using Our Website

To use our site, you must be of legal age in your country of residence. Please do not use our products or services for any illegal or unauthorized purpose. Any misuse of the site or violation of these terms may result in the immediate termination of your access to our services.

Products & Orders

We do our best to clearly and accurately display product details, materials, and colors. However, because computer monitors and phone screens vary, colors and sizes may appear slightly different on your screen. We reserve the right to update prices, modify product details, or discontinue availability without prior notice.

Payments

We currently accept payment strictly via Cash on Delivery (COD) within Lebanon. Please ensure that you, or a designated representative, are available to receive and pay for the order in exact or appropriate cash at the delivery address provided.

Shipping & Delivery

We currently ship across Lebanon. Delivery times and applicable fees are shown at checkout. Please ensure your delivery address and contact phone number are completely accurate to avoid any delays or failed delivery attempts.

Returns & Refunds

Due to the nature of local logistics, all sales are final. We do not accept returns or exchanges for change of mind or sizing issues. We only issue replacements if an item is confirmed damaged upon delivery. Please refer to our Refund & Exchange Policy page for full details on how to report a damaged item.

Privacy

We respect your privacy and take the protection of your data seriously. Any information you provide will be used strictly to fulfill your order and improve your shopping experience. For full details, please read our Privacy Policy.

Third-Party Services

We may use third-party tools or links for delivery logistics, website hosting, or other services. We are not responsible for the content or practices of these third parties. Please review their specific terms before utilizing them.

Changes to These Terms

We may update these Terms of Service at any time to reflect changes in our business. Any updates will be posted directly on this page, and your continued use of the site following these changes constitutes your acceptance of the new terms.

Contact Us

For any questions or concerns regarding these terms, feel free to contact us at: Email: vitaaura.lb@gmail.com