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Refund policy
Due to the nature of local logistics and retail in Lebanon, we do not accept returns, refunds, or exchanges unless the item is damaged or defective upon delivery.
Non-Returnable Items
We do not accept returns for a change of mind, sizing issues, or general dissatisfaction. All sales are final. We highly recommend reviewing product details and sizing information carefully before placing your order.
Damaged or Defective Items
If your item is visibly damaged or defective upon delivery:
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Notify us immediately on the same day of delivery with your order number, a brief description of the issue, and a clear photo of the damaged item.
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If the damage is confirmed, we will arrange for a prompt replacement.
Note: Reports of damage made after the delivery day will not be accepted.
Delivery Fees
Delivery fees are non-refundable. In the event that an item needs to be replaced due to confirmed damage, the standard delivery fee will still apply for the replacement trip.
How to Report an Issue
To report a damaged item, please contact us immediately via WhatsApp or DM on the delivery day. We are here to help and will work quickly to resolve the issue.